First 60 days
For Starter and Agency purchases, on the license page, you can turn off automatic renewal within 60 days of the initial purchase and keep using Premium through your paid term. If Premium is not right for you, check Refund my initial payment and end this license when cancelling. We will refund or void that initial charge and remove the license after processing. Uninstall Premium from your sites when choosing a refund. Your purchase confirmation email includes the details you need to manage the license.
After 60 days, cancelling stops future subscription charges but does not trigger an automatic refund. You can keep using the license until its expiry date; access to the latest updates ends after that unless you renew. We may make refund exceptions depending on the circumstances.
Where refunds differ
- Enterprise: The 60-day refund guarantee does not apply. Your agreement sets the cancellation and payment terms.
- Transferred licenses: A transaction tied to a license key transferred to another owner within 60 days of purchase is not refundable.
- Additional domains: An extra domain activation is not refundable after it has been active for at least 14 days.
- Renewals: A renewal fee is not refundable if the premium add-on was active when it renewed. If it was inactive, we may issue an 80% partial refund on request.
Need us to take a look?
For a refund on a transaction other than the initial purchase, or an exception request, contact the team. Include your license key and the transaction date so we can find the right charge.
Within 60 days, the cancellation form offers a refund of the initial purchase. Cancelling renewal alone keeps the license for the rest of its paid term.
Keep your email current
Use an address you check when purchasing. We send license details and notices about upcoming charges there. You can change the address associated with your license by transferring it on the license page.