How does AAM support work?
We want to be fully transparent with you about our plugins' support practice and set the right expectations.
Three things that we do well. We listen, understand you, and do our best to provide you with proper guidance. However, you are ultimately the solution to your pain points. Please understand that our time is limited, and we can allocate only a limited number of hours for complimentary support.
You do not get prioritized support by purchasing a premium add-on. However, you can occasionally buy our time if you have unique requirements or need help defining a complex access strategy.
If you are stuck, lost, or don't know where to start, do not hesitate, and schedule a quick Zoom call with us. You can also send us a short email with your issue or submit a contact form. With most support requests, we typically accurately guide users to the solution.
There is one thing that we like the least. And it is when a customer expects us to solve all their problems with nothing in return. So if you are considering taking hours of our time to help you, the question that you should be asking is "How can I help to make AAM better for others?".